CDW Services / ServiceNow
ServiceNow
Drive Business Transformation Through CDW ServiceNow Solutions
ServiceNow Overview
Orchestrate Your Custom ServiceNow® Solution
IT Service Management and digital workflow platforms are rapidly becoming a cornerstone of IT. As a ServiceNow® Partner, CDW helps you optimize the value of your ServiceNow® investment and streamline IT operations across your organization.
+80
Solution
Architects
+20
Years in the
Canadian Market
+3000
Certifications
ServiceNow Solutions
Explore all CDW ServiceNow Solutions
ServiceNow Benefits
Consolidate Core Business Processes
ServiceNow IT Service Management (ITSM)
Move from legacy help desk and ticketing systems to fully automated IT & business services with cloud-based ITSM. CDW helps businesses consolidate fragmented tools and legacy systems while automating service management processes. Our IT Service Management solutions can get you to go-live quickly with confidence, while maintaining the ability to scale to your business needs. With a simple and consistent approach, you increase efficiency, lower costs and devote more time to innovating and delivering the modern, consumer like, self service experience your modern organization has come to expect.
Security Operations Solutions
Respond to security threats in minutes versus hours or days. ServiceNow Security Operations (SecOps) integrates all your systems into an easy-to-use cloud platform for complete attack visibility. Through intelligent workflows, automation and creating a deeper connection with IT, we can help you prioritize and resolve threats faster than ever. Plus, our SecOps orchestration tools reduce the time spent on basic tasks to speed up remediation and response to data breaches and more.
IT Operations Management
Driving business agility and accuracy is impossible without visibility across your entire infrastructure. CDW can help bridge the gap between your business services and underlying IT infrastructure. Identify, diagnose and resolve service issues quickly by automating detection, provisioning and governance processes across all your IT systems.
ServiceNow Benefits
Drive Organizational Growth
Customer Service Management (CSM)
ServiceNow CSM enables your organization to deliver customer service that is effortless, connected and proactive. CDW can help you move beyond traditional CSM models. Improve efficiency with automation and self-service for both customers and agents. Increase customer satisfaction by connecting people, workflow and processes to resolve the root causes of issues. Move beyond operational demands to deliver proactive strategies that drive business growth.
HR Service Management
Help your HR department focus on people, not processes. HR Service management streamlines and improves HR delivery through a dedicated HR knowledge base. CDW offers simple dashboards and reporting, automated workflows for case assignments and routing, HCM integration, and anywhere, anytime access to all your HR services.
Our Approach
We Meet You Where You Are
Assess
Our certified experts will provide a suite of assessment services to help your organization understand your current level of maturity and plan steps to continue your journey towards an optimized technology environment, with focus on growth, portability, manageability, observability, resiliency and security.
Design
We will help you build the plan to train your people, update your processes and implement technologies to accelerate your ability to handle current and future technology needs. Our experts take your business goals and objectives and turn them in to implementation plans and architectures that drive success for your organization.
Orchestrate
Our services help our customers train skills, change processes and implement technologies that deliver on business goals and objectives. From industry-leading professional services to staff augmentation services, CDW solutions and services provide what is needed to help customers be successful in their most complex projects.
Manage
Managed services are core to our ability to assist customers. More and more organizations are looking to consume “as a service” and our managed services SOC and NOC support customers with 24/7/365 coverage of their critical systems.
