MY CDW ADVANTAGE
Frequently Asked Questions
Explore the FAQ below to learn more about My CDW Advantage and working with CDW.
If you still have questions, email us or give us a call at 800.972.3922.
Products and Shopping
What products does CDW offer?
CDW carries more than 100,000 products from more than 1,000 technology brands, including a full range of hardware and software as well as customizable IT solutions and services.
Which brands does CDW carry?
CDW offers IT hardware, software and customized solutions from more than 1,000 trusted tech brands, from Apple to Zebra. Our in-house brand experts can help you select the right product or solution for your needs — and we won’t charge you a cent. View all CDW brand partners.
How much is shipping, and what shipping options are available?
Shipping costs can vary based on the weight of the product and how far it is being shipped. You can view all shipping options and costs during the checkout process.
We offer a wide variety of shipping choices. Contact your account manager, or call 800.972.3922 for more information about available shipping options.
I have questions about placing an order, my account or a current quote, or shipment. Where can I find help?
Visit CDW Support or call 800.972.3922 for answers.
Getting My CDW Advantage
What is included with My CDW Advantage?
My CDW Advantage makes it easier and more cost effective to shop for hardware and software with a savings of 5% on CDW products and services.* After you make any purchase totaling $500 or more, you'll get access to a dedicated account manager* who can answer product questions, arrange expert consultations on complex IT solutions and provide advice to help your organization reach its goals and plan for the future.
You'll get all this on top of great CDW account features such as quotes, bundles and easy billing and reporting.
How do I get My CDW Advantage?
To start saving 5% on purchases with My CDW Advantage,* you’ll need to create an account. Once you're signed in, you'll be able to see your discount reflected on products (look for the "Extranet Pricing" label).
To qualify for personalized IT advice from a dedicated account manager, you'll need to make any online purchase totaling $500 or more.* The $500 minimum applies to a single order and cannot be accumulated over multiple orders.
Within the same business day as your order, a CDW expert will call or email you to learn more about your organization and IT needs and begin the process of connecting you with a dedicated account manager. Your account manager should reach out to you by phone or email within one business day. He or she will act as your key point person for any IT or product question you may have.
Can I get advice if I have not made a purchase or if I haven’t spent $500?
You can contact us any time for product advice and IT questions, even if you’ve never made a purchase. Just call 800.972.3922 to chat with an expert Monday-Friday from 8 a.m. to 6 p.m. ET., or email us any time.
Once you’ve made a purchase totalling $500 or more, you’ll have access to a dedicated account manager who will get to know the needs of your business and offer more tailored advice.2
What if I make a purchase or purchases totaling less than $500?
You can still contact us at any time with questions about products, your purchase or your organization’s IT needs. You will not become eligible for a dedicated account manager until you make a single purchase that totals at least $500.*
What information will I get from my account manager in my initial call or email?
In addition to answering any questions about your order, your account manager will introduce himself or herself and find out more about your company’s IT challenges. This information will help us better assist you with advice and product recommendations.
How can I find more information on My CDW Advantage?
Just call 800.972.3922 to chat with an expert Monday-Friday from 8 a.m. to 6 p.m. ET, or email us any time.
Pricing and Discounts
How long does My CDW Advantage discount last?
Your 5% discount does not expire and can apply to online and offline purchases.* You can call 800.972.3922 or contact your dedicated account manager at any time for questions on pricing.
Does My CDW Advantage discount apply to products and services?
Yes, your 5% discount applies to products and services,* whether you buy online or offline through your account manager.
How can I view My CDW Advantage price while I shop?
When you are signed in to your account, you will see your discount reflected on product pages across the site as "Extranet Price."
Does CDW offer price guarantees or price matching?
CDW does not offer price guarantees or price matching at this time. Further discounts may be available depending on your purchasing habits and organizational needs. Speak to your account manager or call 800.972.3922 to learn more.
Your Account Manager and Account Team
Who is my account manager and my Account Team?
Your dedicated account manager is someone you can rely on for any product question or IT challenge, no matter how big or small. He or she will get to know your business’ needs and connect you with brand specialists and other IT experts on your Account Team to offer advice on how your organization can do more with less, empower your workforce and prepare for the future.
Sign in to your CDW Account Centre and click on the Account Team link to view the contact information for your dedicated account manager and support team.
What can my account manager do for me?
Just about anything! Your account manager can place orders, get competitive pricing and work with our brand partners to find the exact part you need. CDW has close relationships with the best brands in the industry; we even have brand partners in our offices to make sure your pre- and post-sale questions are answered quickly and correctly.
Your account manager also has access to hundreds of CDW technology experts if you need a deeper dive into a specific solution. All of these resources are available at no cost to you. That’s the CDW Advantage.
What kind of advice can I get with My CDW Advantage?
No question is too big or too small for your Account Team. From product comparisons and custom recommendations to complex warranty needs and data center overhauls, we’ll put you in touch with our in-house brand and solution experts to give you the tools you need to make the right decision — all free of cost. We can also vet your current and proposed technology solutions to ensure they align with your organization’s goals.
How do I communicate with my account manager or request IT advice?
You can contact your dedicated account manager via phone or email for a consultation or prompt response to any IT or product question. Your account manager has access to a whole team of solution architects, engineers and brand experts to help you find the right solution for your organization. You can find your account manager’s contact information in your Account Centre, or you can call 800.972.3922 to chat with an expert Monday-Friday from 8 a.m. to 6 p.m. ET.
How long do I get access to advice from IT experts?
Your access to IT advice does not expire. You can find your account manager’s contact information in your Account Centre and reach out to them for advice via phone or email. Or you can call 800.972.3922 to chat with an expert Monday-Friday from 8 a.m. to 6 p.m. ET.
Why do I need expert IT advice?
Across industries, in organizations large and small, IT is being asked to solve organizational challenges, not just tech challenges. Doing so requires a broader focus that brings together different technologies in support of the same goal. The IT experts at CDW can orchestrate solutions that help your organization do more with less, empower your workforce and prepare for the future.
Our advice, available whenever you need it, can help you navigate the complex, evolving world of IT to make smart decisions that deliver measurable value to your organization. Learn more about IT Orchestration by CDW™.
What is included for free with My CDW Advantage?
We’ll never charge you a cent to speak with your account manager or one of our IT experts. Your account team is available to offer product recommendations, answer questions and brainstorm solutions to your organization's IT challenges — all free of charge.
General CDW Questions
What are your hours of operation?
You can reach out to us by phone (800.972.3922) Monday-Friday from 8 a.m. to 6 p.m. ET. My CDW Advantage customers can see their dedicated account manager’s availability at any time through their Account Team page in their Account Center.
Does CDW have any retail stores?
CDW does not have any retail stores. From our 25+ offices around North America and around the globe, we dispatch IT engineers and experts to help organizations orchestrate future-proof IT solutions.
How long has CDW been in business?
A Fortune 200 company with multi-national capabilities, CDW was founded in 1984 and employs approximately 8,600 coworkers. Learn more about CDW.
What if I have more questions about CDW?
Call us at 800.972.3922 Monday-Friday from 8 a.m. to 6 p.m. ET, email us any time, or visit CDW Support for more help.
Have more questions?
Whether you're a new or existing customer, speak with an expert by calling 800.972.3922, or email us for a response within 24 hours.
* Some exclusions apply to the 5% discount. Accounts confirmed as a registered business with 50 or fewer IT users will qualify for a dedicated account manager after any single online purchase totalling $500 or more. Not applicable to resellers.